/* Navigation and system email refinements. */
[hidden]{display:none!important}.brand{gap:8px}.brand strong{font-size:19px}.sidebar .brand{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:0 8px 22px;gap:12px;min-height:106px}.sidebar .brand img{width:76px;height:48px}.sidebar .brand strong{font-size:20px;line-height:1.25;letter-spacing:-.6px}.sidebar{transition:width 220ms ease,transform 220ms ease}.app-area{transition:margin-left 220ms ease}.ui-sidebar-toggle{position:absolute;right:-14px;top:105px;z-index:35;width:28px;height:28px;min-width:28px;min-height:28px;border-radius:50%;border:1px solid #dce3ee;background:white;box-shadow:0 2px 8px #25385812;color:#536b8b}.ui-sidebar-toggle svg{width:15px;height:15px;transform:rotate(180deg)}.ui-sidebar-toggle:hover{background:#eef3fb;color:#265dc0}.ui-sidebar-collapsed .ui-sidebar-toggle svg{transform:none}
@media(min-width:768px){body.ui-sidebar-collapsed{--sidebar:76px}.ui-sidebar-collapsed .sidebar{padding-left:11px;padding-right:11px}.ui-sidebar-collapsed .sidebar .brand{padding:0 0 20px;min-height:106px}.ui-sidebar-collapsed .sidebar .brand img{width:49px;height:42px}.ui-sidebar-collapsed .sidebar .brand strong,.ui-sidebar-collapsed .sidebar .nav-section,.ui-sidebar-collapsed .sidebar .count,.ui-sidebar-collapsed .sidebar .support-mini,.ui-sidebar-collapsed .side-user>span:not(.avatar),.ui-sidebar-collapsed .side-user>svg{display:none}.ui-sidebar-collapsed .sidebar .nav-link{font-size:0;gap:0;justify-content:center;padding:10px 0;min-height:44px}.ui-sidebar-collapsed .sidebar .nav-link svg{width:21px;height:21px}.ui-sidebar-collapsed .sidebar .side-new{font-size:0;gap:0;padding:10px;min-height:44px;margin-bottom:15px}.ui-sidebar-collapsed .sidebar .side-new svg{width:20px;height:20px}.ui-sidebar-collapsed .side-user{justify-content:center;padding:10px 0}.ui-sidebar-collapsed .sidebar-bottom{padding-top:10px}.ui-sidebar-collapsed .ui-sidebar-toggle{top:105px}}
.ui-topbar{display:grid;grid-template-columns:minmax(0,1fr) minmax(220px,420px) minmax(0,1fr);gap:20px}.ui-top-start{min-width:0;display:flex;align-items:center}.ui-topbar .crumbs{overflow:hidden;white-space:nowrap;font-size:12px}.ui-topbar .crumbs b{overflow:hidden;text-overflow:ellipsis;min-width:0}.ui-topbar .top-search{width:100%;min-width:0;height:40px;background:#f6f8fb;border:1px solid #e4e9f1;border-radius:10px;padding:0 12px}.ui-topbar .top-search input{width:100%;min-width:0;height:38px;min-height:0;padding:0 7px;background:transparent;border:0;font-size:13px}.ui-topbar .top-search input:focus-visible{outline-offset:0}.ui-topbar .top-search:focus-within{border-color:#5582cd;box-shadow:0 0 0 3px #2d6be00b}.ui-topbar .top-search svg{width:18px;height:18px}.ui-topbar .keycap{white-space:nowrap}.ui-topbar .top-actions{justify-self:end;display:flex;gap:10px;align-items:center;min-width:0}.notification-dot{background:#df3f4c;width:8px;height:8px;top:5px;right:5px;border:2px solid white}.ui-notifications .notification-dot{display:block}.ui-language,.ui-account{position:relative;display:inline-flex;align-items:center}.ui-language.language-select{border:0;background:transparent;padding:0;min-height:0;font-size:12px;max-width:none}.ui-menu-trigger{display:flex;align-items:center;justify-content:center;gap:6px;padding:8px 5px;min-height:40px;min-width:51px;font-size:12px;font-weight:600;border-radius:8px;color:#45566f}.ui-menu-trigger:hover,.ui-menu-trigger[aria-expanded=true]{background:#f0f3f8}.ui-menu-trigger svg{width:13px;height:13px}.ui-avatar-button{padding:2px;min-width:38px;min-height:40px;display:flex;align-items:center;justify-content:center;border-radius:50%}.ui-avatar-button:hover,.ui-avatar-button[aria-expanded=true]{box-shadow:0 0 0 3px #dfe8fb}.ui-avatar-button .avatar{width:34px;height:34px;object-fit:cover}.ui-dropdown{position:absolute;top:calc(100% + 9px);right:0;z-index:70;min-width:190px;background:white;border:1px solid #e0e6f0;border-radius:12px;padding:6px;box-shadow:0 12px 36px #23314a19;animation:ui-dropdown-in 140ms ease}.ui-dropdown a,.ui-dropdown button{display:flex;width:100%;align-items:center;justify-content:space-between;gap:25px;text-align:left;padding:11px 12px;min-height:43px;white-space:nowrap;border-radius:7px;font-size:13px;color:#3c4f6e}.ui-dropdown a:hover,.ui-dropdown button:hover,.ui-dropdown [aria-checked=true]{background:#f2f5fb}.ui-dropdown svg{width:17px;height:17px;color:#627da6}.ui-language-code{font-size:11px;color:#687c99}.auth-main>.ui-language{position:absolute;top:30px;right:38px}.public-nav .links .ui-language{font-size:12px}.ui-profile{max-width:1050px}.ui-profile-heading{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:28px}.ui-profile-heading .team-person strong{font-size:16px}.ui-profile-heading .team-person small{font-size:12px;color:#5b6d86}.ui-profile .avatar img{width:100%;height:100%;object-fit:cover;border-radius:50%}.ui-profile-preferences{margin-top:8px}.ui-profile .settings-row{display:grid;grid-template-columns:minmax(0,1fr) 40px;align-items:center;gap:20px;padding:20px 0}.ui-profile .settings-row strong{font-size:14px}.ui-profile .settings-row small{font-size:12px;color:#5d6e87}.ui-profile .switch{justify-self:end}.ui-profile .switch>span{width:36px;height:22px}.ui-profile .switch>span:after{width:16px;height:16px}.ui-profile .switch input:checked+span:after{transform:translateX(14px)}.ui-profile-security{display:flex;align-items:center;justify-content:space-between;gap:24px;background:#f6f8fc;border:1px solid #e4eaf3;border-radius:12px;padding:20px;margin-top:25px}.ui-profile-security h2{font-size:15px;margin:0 0 5px}.ui-profile-security p{font-size:13px;color:#566b87;margin:0}.ui-profile+.panel{max-width:1050px}.ui-profile+.panel .panel-body{padding:0 20px}
.ui-templates-layout{display:grid;grid-template-columns:230px minmax(300px,1fr) minmax(270px,.9fr);gap:18px;align-items:start;margin-bottom:22px}.ui-template-search{display:flex;gap:7px;align-items:center;padding:12px;border-bottom:1px solid #e8ecf3}.ui-template-search svg{width:16px;color:#647897}.ui-template-search input{min-width:0;width:100%;border:0;padding:4px;min-height:32px;background:transparent;font-size:13px}.ui-template-list{position:sticky;top:95px;max-height:calc(100vh - 115px);overflow:auto}.ui-template-list nav{padding:5px}.ui-template-list-item{display:block;width:100%;text-align:left;padding:13px 11px;border-radius:9px;margin:2px 0}.ui-template-list-item:hover{background:#f6f8fc}.ui-template-list-item.active{background:#edf3ff;box-shadow:inset 3px 0 #3978ef}.ui-template-list-title{display:flex;justify-content:space-between;align-items:center;gap:8px;font-size:13px;line-height:1.5;font-weight:550;color:#3e5478}.ui-template-list-title .status-dot{flex-shrink:0;margin:0}.ui-template-list-item small{display:block;font-size:12px;color:#60728c;margin-top:4px;line-height:1.6}.ui-template-editor .panel-body{padding:21px}.ui-template-editor .form-grid{grid-template-columns:1fr}.ui-template-editor .field input,.ui-template-editor .field select,.ui-template-editor .field textarea{font-size:13px}.ui-template-editor .field textarea{min-height:320px;line-height:1.8;resize:vertical}.ui-template-activate{display:flex;align-items:center;gap:9px;font-size:13px;line-height:1.6;margin-bottom:8px;color:#415a7e}.ui-template-activate input{flex-shrink:0}.ui-template-languages{display:flex;gap:0;margin:20px 0;border-bottom:1px solid #e0e7f1}.ui-template-languages .tab{display:flex;gap:7px;padding:11px 10px;min-width:0}.ui-template-languages .tab span{display:none}.ui-template-languages [aria-selected=true]{border-bottom:2px solid var(--blue)}.ui-template-variables summary{font-size:13px;color:#415f8c;cursor:pointer;padding:8px 0}.ui-template-variables p{font-size:12px;color:#60728c}.ui-template-variables>div{display:flex;flex-wrap:wrap;gap:6px}.ui-template-variables button{font-size:11px;padding:6px 8px;border:1px solid #dfe7f4;border-radius:6px;background:#f8faff;color:#44628e;min-height:32px}.ui-template-actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding-top:18px;border-top:1px solid #e5ebf3}.ui-template-actions small{width:100%;color:#657792;font-size:12px}.ui-template-actions .btn.primary{margin-left:auto}.ui-template-preview{position:sticky;top:95px;overflow:hidden}.ui-email-preview-head{display:flex;flex-direction:column;gap:3px;padding:16px 19px;border-bottom:1px solid #e4eaf3;font-size:14px;font-weight:550}.ui-email-preview-head small{font-size:12px;font-weight:400;color:#62758f}.ui-email-envelope{background:#f8faff;padding:14px 19px;display:grid;gap:8px;overflow-wrap:anywhere}.ui-email-envelope span{font-size:12px;color:#65758f}.ui-email-envelope strong{font-size:13px;color:#354f75}.ui-email-paper{padding:25px 20px 10px;background:white;overflow-wrap:anywhere}.ui-email-paper>img{width:64px;height:40px;object-fit:contain}.ui-email-paper h3{font-size:17px;letter-spacing:-.5px;margin:8px 0 24px}.ui-email-body{white-space:pre-wrap;font-size:13px;line-height:1.9;color:#435a7b}.ui-email-cta{margin:22px 0;font-size:12px;white-space:normal;text-align:center}.ui-email-demo{padding:0 20px 18px;margin:0;font-size:12px}.ui-outbox{display:grid;gap:0}.ui-outbox>div{display:flex;flex-direction:column;gap:5px;border-bottom:1px solid #e5ebf3;padding:13px 0;overflow-wrap:anywhere}.ui-outbox>div:last-child{border:0}.ui-outbox strong{font-size:13px}.ui-outbox span,.ui-outbox small{font-size:12px;color:#5b718f}.chart-bars .bar-group>span{transform-origin:center bottom;cursor:help;border-radius:5px 5px 0 0}.ops-breakdown-track i{transform-origin:left center}.chart-bars .bar-group>span:focus-visible{outline:2px solid #2d6be0;outline-offset:4px}.ui-chart-tooltip{position:fixed;z-index:120;pointer-events:none;padding:13px 16px;max-width:280px;background:#fff;border:1px solid #e3eaf4;border-radius:12px;box-shadow:0 8px 30px #28416819;font-size:12px;color:#4f678a;animation:ui-dropdown-in 130ms ease}.ui-chart-tooltip strong{display:block;font-size:13px;font-weight:550;margin-bottom:4px;color:#344e75}.ui-chart-tooltip span{display:block;line-height:1.6}.ops-global-results{max-height:min(65vh,540px);overflow:auto}@keyframes ui-dropdown-in{from{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}
@media(max-width:1350px){.ui-templates-layout{grid-template-columns:220px minmax(0,1fr)}.ui-template-preview{grid-column:2;position:static}.ui-template-list{grid-row:1/3}.ui-template-editor .form-grid{grid-template-columns:1fr 1fr}.ui-template-languages .tab span{display:inline;font-size:12px}}
@media(max-width:1050px){.ui-topbar{grid-template-columns:minmax(0,1fr) minmax(150px,1.5fr) minmax(0,1fr);gap:12px}.ui-topbar .crumbs>span{display:none}.ui-template-editor .form-grid{grid-template-columns:1fr}.ui-templates-layout{grid-template-columns:190px minmax(0,1fr)}}
@media(max-width:767px){.ui-topbar{height:64px;grid-template-columns:32px minmax(0,1fr) auto;gap:6px;padding:0 12px}.ui-topbar .crumbs{display:none}.ui-topbar .top-actions{gap:4px}.ui-topbar .top-search{height:36px;padding:0 7px}.ui-topbar .top-search input{font-size:13px;width:100%;height:34px;padding:0 5px}.ui-topbar .top-search>svg{width:16px}.ui-topbar .top-actions .icon-btn{min-width:32px;width:32px}.ui-menu-trigger{min-width:43px;padding:7px 3px;gap:3px}.ui-avatar-button{min-width:32px;padding:0}.ui-avatar-button .avatar{width:30px;height:30px}.ui-topbar .mobile-menu-btn{width:30px;min-width:30px}.ui-dropdown{min-width:180px;top:calc(100% + 8px)}.ui-dropdown a,.ui-dropdown button{min-height:46px;font-size:14px}.ui-sidebar-toggle{top:107px}.ui-sidebar-collapsed .ui-sidebar-toggle svg{transform:rotate(180deg)}.ui-profile-heading{align-items:flex-start;flex-wrap:wrap}.ui-profile .panel-body{padding:20px}.ui-profile-heading .team-person{min-width:0}.ui-upload-photo{font-size:13px}.ui-profile-security{padding:17px;flex-wrap:wrap;gap:12px}.ui-profile-security .btn{margin-left:auto}.ui-profile .settings-row{align-items:center;gap:12px}.ui-templates-layout{grid-template-columns:minmax(0,1fr);gap:16px}.ui-template-list{position:static;grid-row:auto;max-height:250px}.ui-template-preview{grid-column:auto;position:static}.ui-template-editor .panel-body{padding:18px}.ui-template-editor .field input,.ui-template-editor .field select,.ui-template-editor .field textarea{font-size:16px}.ui-template-editor .field textarea{min-height:280px}.ui-template-languages .tab{padding:10px 7px;gap:5px}.ui-template-languages .tab span{font-size:11px}.ui-template-actions{position:sticky;bottom:var(--v4-nav-height);background:white;padding-bottom:12px}.ui-email-body{font-size:14px}.ui-template-variables button{min-height:40px;font-size:12px}.public-nav .ui-dropdown{right:0}.auth-main>.ui-language{top:18px;right:20px}.sidebar .brand{min-height:106px}}
@media(prefers-reduced-motion:reduce){.sidebar,.app-area,.ui-dropdown,.ui-chart-tooltip{transition:none;animation:none}}
@media print{.ui-template-list,.ui-template-actions,.ui-template-variables,.ui-sidebar-toggle,.ui-dropdown{display:none!important}.ui-templates-layout{display:block}.ui-template-preview{position:static}.ui-profile-security .btn{display:none}}

@media(max-width:767px){.sidebar:not(.open) .ui-sidebar-toggle{visibility:hidden}}
.chart-bars{gap:10px}.chart-bars .bar-group{min-width:0;gap:3px}.chart-bars .bar-group>span{width:calc(50% - 1.5px);max-width:21px}.chart-bars .bar-group small{max-width:calc(100% + 8px);text-align:center;line-height:1.25;white-space:normal;font-size:12px}
@media(max-width:767px){.ui-sidebar-toggle{width:44px;height:44px;min-width:44px;min-height:44px;right:-22px;top:101px}.ui-topbar .ui-avatar-button{min-width:36px;min-height:44px}.ui-topbar .ui-notifications{min-width:36px;width:36px}.ui-topbar .ui-menu-trigger{min-width:44px;min-height:44px}}
/* Keep sibling context controls on the same label and input baselines. */
.v4-ticket-form .v4-ticket-context>.field{margin:0;display:flex;flex-direction:column;align-self:start;min-width:0}.v4-ticket-context>.field>label{display:block;min-height:20px;line-height:20px;margin:0 0 8px}.v4-ticket-context>.field>select{width:100%;min-height:44px}
/* Ticket cards adapt to their containing list, including narrow desktop queues. */
.panel:has(.ticket-row){container-type:inline-size}.ticket-row>div:nth-child(2){min-width:0}
@container(max-width:520px){.ticket-row{grid-template-columns:29px minmax(0,1fr) max-content 14px;align-items:start;gap:10px 8px;padding:16px;min-height:0}.ticket-row>.avatar{grid-column:1;grid-row:1;margin-top:2px}.ticket-row>div:nth-child(2){grid-column:2/4;grid-row:1;min-width:0}.ticket-row>.arrow{grid-column:4;grid-row:1;align-self:center}.ticket-row>.badge{grid-column:2;grid-row:2;display:inline-flex;justify-self:start;max-width:100%;white-space:normal;line-height:1.5}.ticket-row>.date{grid-column:3/5;grid-row:2;display:block;align-self:center;text-align:right;white-space:nowrap;font-size:12px}.ticket-row .ticket-id{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;line-height:1.6;font-size:12px}.ticket-row h3{white-space:normal;overflow:visible;overflow-wrap:anywhere;line-height:1.55;margin:5px 0 7px;font-size:14px}.ticket-row .ticket-meta{flex-wrap:wrap;gap:4px 6px;font-size:12px;line-height:1.5}.ticket-row .ticket-meta>span{max-width:100%;min-width:0}.ticket-row .ticket-meta>.mobile-ticket-badge{display:none}.phone-content .ticket-row>.badge{display:inline-flex}.ticket-row>.arrow svg{width:14px;height:14px}}
@container(max-width:520px){.ticket-row .ticket-meta>.mobile-ticket-badge{display:none!important}}
@container(max-width:520px){.ticket-row .ticket-meta{display:block}.ticket-row .ticket-meta>span:nth-child(odd){display:block;margin-top:3px;max-width:100%;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-row .ticket-meta>span:nth-child(even){display:none}}